Greater safety through new technology
Interactive 3D simulator will significantly improve service and efficiency thanks to enhanced safety and better-skilled staff.
In Metro Service, we continually strive to deliver exceptional customer service. Each day we measure, monitor and adjust our strategies in response to advances in knowledge and technology. We also invest in systems and education to power our performance to the highest level. The latest example of this commitment is our new interactive 3D-simulator, developed in conjunction with Serious Games Interactive.
“Up to now, we have only been able to train staff by taking a train out of service and covering only a limited range of scenarios. A high percentage of potential issues have had to be addressed only theoretically. With the new simulator, we’ll be able to cover most scenarios in a kind of virtual reality set-up, allowing employees to gain hands-on experience to re-set trains and perform simple maintenance activities more quickly and precisely,” Claudio Cassarino, CEO at Metro Service, explains. “The Metro is a driverless system which means our stewards only very seldom practice driving the trains, so frequent re-training is required to ensure the highest safety standards. And the best part is that we’ll now be able to do this training without inconveniencing our passengers.”
Using the simulator will allow Metro Service to free up 175 hours for train maintenance and will cut mileage by 2600km annually.
“In order to improve customer experience, Metro Service has been looking at simulator solutions for several years. We’re a small company and, until now, the products available have not offered the value for money we look for. Serious Games Interactive, however, have provided us with a product that is not only competitively priced but also the best solution for us” says Cassarino. “In addition to simulations of training and small maintenance activities, we’ll be able to offer control room scenarios. With these features, we expect to train employees to higher levels of skill in a shorter period of time.”
Up till now, Metro stewards have been required to complete 12 weeks of initial training. The new intake, which started training in August, will complete the course in 10 weeks, thanks to the simulator. Train Dispatchers will see their training reduced from 6 months to 5 months. And both positions will train over a wider range of scenarios.