High service availability and good service give the passengers a fast, safe, and comfortable journey - each day. Metro Service is the operator of choice for metro and light rail systems in Copenhagen. We hold the contracts to operate and maintain the current metro lines, as well as the coming Cityringen. We also hold the contract for operation and maintenance of the Greater Copenhagen Light Rail, expected to open in 2025.

Our services

Operations

We handle the operation of the metro, with all the stewards, train dispatchers, planners and passenger information operators needed

Operation
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Maintenance

We maintain the 34 trains every day, ensuring both comfort and safety for our passengers

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24/7 365

Our approximately 300 employees work around the clock. They take care of tasks from providing passenger service, over train repair, to develping safety procedures. In 2016, we spent 7.820 hours on competence development - in addition to the hours, we spent on training and re-training.

A positive effect of investments

Of Metro Service's total investment value in 2017, 70 % is estimated to have a positive CSR effect.

High passenger satisfaction

94.93 % of our passengers were in 2017 satisfied or very satisfied with our compliance with the timetable. This - along with our other great results - makes us proud.

63.5 Million Passengers

The record was broken - again - in 2017, when 63.5 million passengers travelled the metro. We gave them a good experience with 99.2% service availability.