Who are we?
Read more about Metro Service and the work we do
Read about working with us and ses vacant positions
High service availability and good service give the passengers a fast, safe, and comfortable journey - each day. Metro Service provides service, maintenance, and customer service in one combined package for the transport providers. Today, we have the contract to operate and maintain the Copenhagen metro on behalf of Metroselskabet. From July 2019, we also have the contract for the new metro line Cityringen.
We handle the operation of the metro, with all the stewards, train dispatchers, planners and passenger information operators neededOperation
Our approximately 300 employees work around the clock. They take care of tasks from providing passenger service, over train repair, to develping safety procedures. In 2016, we spent 7.820 hours on competence development - in addition to the hours, we spent on training and re-training.
Saving 23% on water consumption
The water purification system in the train washing facility was optimised in 2015. This resulted in a 23% decrease in the annual water consumption, equaling 1,967 cubic meters.
13,000 Daily Departures
On average, we handle 13,000 daily departures and operate around the clock, 365 days a year. During rush hour, the trains are only 3 minutes apart. There are 22 stations and 34 trains.
60.8 Million Passengers
The record was broken - again - in 2016, when 60.8 million passengers rode the metro. We gave them a good experience with 99.2% service availability.