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A high service availability and a good service give the passengers a fast, safe, and comfortable journey - each day. Metro Service is the operator of choice for metro and light rail systems in Copenhagen.
We hold the contracts to operate and maintain the current metro lines M1+M2+M3 Cityringen and the M4 that opened in the spring of 2020. We also hold the contract for operation and maintenance of the Greater Copenhagen Light Rail, expected to open in 2025.
We handle the operation of the metro, with all the stewards, train dispatchers, planners and passenger information operators neededOperation
Our approximately 600 employees work around the clock. They take care of tasks from providing passenger service, over train repair, to develping safety procedures on all four lines M1+M2+M3+M4 in Copenhagen.
A positive effect of investments
Of Metro Service's total investment value in 2020, 80% is estimated to have an energy optimizing effect.
You can read more in our CSR-report on the tab About Us/CSR.
High customer satisfaction
93 % of our passengers were in 2020 satisfied or very satisfied with our compliance with the timetable. This - along with our other great results - makes us proud.
63, 7 Million Passengers in a psecial year
2020 was the first full year with the M3 Cityringen in operation, and therefore it was expected that the number of journeys by metro would increase sharply.
That was not going to be the case, however, as the corona pandemic shut down society and limited the need for travel.
Nevertheless, 63.7 million passengers chose to use the metro in 2020.
In the spring of 2020, the new metro line - M4 - Nordhavn was also inaugurated.
The rest of the M4 - to Sydhavnen - is expected to open in 2024.