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A high service availability and a good service give the passengers a fast, safe, and comfortable journey - each day. Metro Service is the operator of choice for metro and light rail systems in Copenhagen.
We hold the contracts to operate and maintain the current metro lines M1+M2+M3 Cityringen and the M4 that opened in the spring of 2020. We also hold the contract for operation and maintenance of the Greater Copenhagen Light Rail, expected to open in 2025.
We handle the operation of the metro, with all the stewards, train dispatchers, planners and passenger information operators neededOperation
Our approximately 550 employees work around the clock. They take care of tasks from providing passenger service, over train repair, to develping safety procedures on all four lines M1+M2+M3+M4 in Copenhagen.
A positive effect of investments
Of Metro Service's total investment value in 2019, 28 % is estimated to have a positive CSR effect.
You can read more in our CSR-report on the tab About Us/CSR.
High passenger satisfaction
97 % of our passengers were in 2019 satisfied or very satisfied with our compliance with the timetable. This - along with our other great results - makes us proud.
78,8 Million Passengers
The record was broken - again - in 2019, when 78,8 million passengers travelled the metro. This is more than 14 million more passengers compared to 2018 and the highest number since the metro opened in 2002.
In 2019 the M3 Cityring opened which attrached a lot of extra passengers.