Metro Service actively participates in the work to create a global sustainable development, where social responsibility and concern for the environment go hand-in-hand with sound business development.

We follow the UN Global Compact principles, and our focus on human rights, good and secure working conditions, social engagement, anti-corruption and environmental responsibility form the basis for how we do business. For this reason, we have committed ourselves to reporting annually on activities and progress related to our principles for social responsibility.

We would like to be a role model for working conditions. In 2017, we attained a Sedex Members Ethical Trade Audit (SMETA) certification, in the areas of working conditions, working environment, environment and business ethics.

Good working conditions
The prerequisite for a good working environment is good working conditions. Naturally, Metro Service complies with all relevant laws, regulations and collective bargaining agreements within the area, and we have a long tradition of a good dialogue with the various trade unions.

The health and well-being of our employees are important to us. Some employees work with heavy equipment, and many work evening and night shifts, which require an extra emphasis on the working environment. We work in accordance with the Danish Health Authority's five-step model with efforts involving diet, smoking, alcohol, exercise and stress. We are a smoke-free workplace, and among other things the employees have access to a healthy lunch option, massages and participation in various sporting events. In addition, we support memberships of fitness clubs.

We also put much effort into preventing work-related accidents, minimising the work load and further improving the working environment. We follow the principles in the ISO 45001 health and safety standard and register and analyse all events related to the working environment. We have a special focus on the working conditions of the stewards. Through several measures to prevent violence, we have significantly reduced the number of verbal and physical assaults on stewards. The work with this continues.

Cooperation with suppliers
The Code of Ethics helps us in setting standards for our daily work, not only for our own employees, but also in the working relationships with our suppliers. Through transparent purchasing processes, we promote open and honest dialogue as a measure against corruption. In return, we expect all our suppliers and their subcontractors to adhere to the relevant regulation and to follow the Metro Service Code of Ethics.

Our suppliers have to report in a structured manner on their overall workplace conditions, including contracts and collective bargaining agreements, working conditions, hours and facilities, as well as their use of apprentices. In addition, we have contract with an external agency to conduct annual audits of selected suppliers to ensure they comply with the demands for good working conditions for employees and possible sub-suppliers.

Those of our sub-suppliers that act under Danish legislation must fill in a CSR questionnaire every quarter. This way we can assure that they continue to live up to the legislation and there by meet our demands.

Fill in sub-supplier questionnaire on CSR

Respect for diversity
The society around us is diverse, and we want Metro Service to reflect this. We do this by focusing on equal opportunity regardless of gender, religion, ethnicity, age, etc. We put much energy into ensuring a working environment where everyone is thriving, and when recruiting, we encourage candidates with all types of backgrounds to apply for the jobs.
Metro Service is a sponsor of Copenhagen Pride, and the employees have participated in the parade, see photo below.

Social engagement
In the Metro, we meet passengers from all layers of society. To better understand and respect the differences among people, we work with several organisations for homeless and socially vulnerable people in the local area. We have for example:

• donated Christmas presents to Kofoeds Skole. 
• donated unused seat fabric in good quality fabric from a major reupholstery project, where the fabric from the train seats was replaced with a new and more durable material, to LivaRehab, Project KLAB and Kofoed Skole. The three organisations have used the fabric to make a difference and create value for vulnerable citizens in Copenhagen.

In addition, we also support the Danish Red Cross and the Danish Cancer Society.

Environmental impact
We comply with the principles in the ISO 14001 environmental management standard and continuously work to reduce the use of non-renewable energy sources, water and waste.

In 2020, we have for example:
• replaced diesel company cars with electrical cars.
• optimised the wash of our service cars. We have reduced the water consumption from 40 litres of water used per car wash to only 1.5 litre of water per wash.
• still a train washing machine at Metrovej, which is Svanemærket certified.

Our work to develop a sustainable business covers even more areas. Read about our activities in the CSR report.

CSR report 2020

CSR Report 2019

CSR Report 2018

CSR Report 2017

CSR Report 2016

CSR Report 2015

Code of Ethics