Working as a Metro Steward
A Metro Steward’s work day is spent on trains or at stations. They are the face of the metro – and are always ready to help.
The main responsibility of the stewards is to make sure that the passengers feel safe when traveling on the metro – this includes being able to fluently communicate with them in Danish. The stewards answer questions from passengers and carry out customer service. Also, they perform light cleaning at the stations and inspect tickets.
They play an important part when it comes to safety, and if necessary, they must be able to manually drive the train, provide first aid, evacuate passengers and carry out a lot of other tasks.
Who are our stewards?
The metro’s around 140 stewards have very different backgrounds -both when it comes to education and culturally.
Some have worked as educators, others have spent their years in retail, while still others have a more technical background. What they all have in common, is that providing great service runs in their blood, they have a natural authority, credibility, and trustworthiness, and they thrive in an environment where every day is different from the last.
Would you like to become a steward?
In the steward job you will have many dedicated and skilled colleagues, and you will get to work both in teams and by yourself.
To become a steward, you must complete 10 weeks of training. You will receive salary throughout the training, that consists of, among other, customer service, the Metro Service violence preventive guidelines, communications and ticketing service. Also, you will be trained in rail way safety and in driving a metro train.
In order to start the steward training, you must meet the following demands:
- have turned 21
- be able to show a copy of your criminal record
- have graduated from primary school
- be able to communicate fluently in Danish – verbally and in writing
- have sound English skills
- have technical flair and a want to make yourself familiar with the train’s technology
To become a Steward at Metro Service A/S, you must also be able to obtain a health certificate. Read about the certificate at Trafik-, Bygge- og Boligstyrelsen’s website
We also expect you to:
- be service-minded
- have a natural authority, credibility, and trustworthiness
- be prepared to work in shifts distributed across all hours, day and night, 365 days a year
What is it like to work as a steward in Metro Service?
You can read more about the work day as a steward in the following articles:
- "Arbejdsglæden sejrer i metroen", Jernbanetidende maj 2016 (side 4-5) - in Danish
- "Voldsforebyggelse er en gave til medarbejderne", Jernbanetidende maj 2016 (side 6-7) – in Danish
We are hiring 60 new stewards in 2019
If you are interested in becoming a steward at Metro Service, please send us a motivated application and your CV via this link
We encourage all who are interested to apply, regardless of religion, gender or ethnicity.